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Passenger Rights

You can read about your rights as a passenger in case of flight delays, cancellations and the like. These rights are governed by European law and are therefore valid when you travel from any European airport.

As a passenger you have the:

  • right to information about a delay, cancellation, etc.
  • right to accommodation (food and drink) in case of delays of at least 2-4 hours from the scheduled departure time.
  • right to compensation if your flight is delayed at least 3 hours - that is, if you arrive at your final destination at least 3 hours after the scheduled arrival.
  • right to rebook your flight or get a refund of your flight ticket in case of cancellation. Rebooking may also result in accommodation (food and drink) and if you have not been notified of a cancellation at least 2 weeks before the planned departure, you may claim compensation.
  • right to compensation from the airline if you are refused boarding. Additionally, you are entitled to have the flight rebooked or get a refund.
  • right to make an appeal (Traffic Authority).
  • right to travel on the same terms as other passengers if you have reduced mobility or have a disability.

Responsibility in case of long delays, deaths, injuries or incorrectly handled luggage is determined by European law and ensures that you always get what you are entitled to.

Read more about your rights and appeal options below:

Also download the EU's "Your Passenger Rights" app, and quickly find out what rights you have in a given situation.